New England Medical Group provides integrative health care and wellness services for addictive disorders. Our holistic approach seeks to bridge the gaps in services for people seeking medical and therapeutic support for life in recovery. We are currently seeking experienced candidates to be the first point of contact for our patients on the phone and in-person, to help ensure efficient workflow for providers, and manage general office administration at our substance abuse/addiction treatment facility at our Milford, MA location.

Specific Responsibilities:

• Facilitate incoming and outgoing communication regarding patients
• Greet and establish positive rapport with all patients, visitors, and collaterals
• Outreach to patients to support group attendance and reminders
• Help to coordinate and encourage adherence to schedules and treatment times
• Provide informative material for patients
• Conduct prescreens and admissions process with incoming patients
• Generate, maintain, and communicate daily census/patient tracking
• Organize and facilitate ordering of office supplies and daily meals
• Comply with current healthcare regulations, policies, and high ethical standards
• Complete all other tasks as assigned by Directors and Partners

Qualifications

• BS degree in Healthcare, Business, Social Work, or relevant field (preferred)
• Experience with KIPU or other Electronic Medical Records (preferred)
• Ability to handle medical record information discreetly
• Experience in the medical field or behavioral health required
• Excellent organizational and time-management skills
• Responsible and caring with a customer service orientation
• Understanding of diverse cultures and gender-specific issues and the ability to incorporate the needs of gender and culturally diverse groups into the organization.
• Understands need for and maintains appropriate confidentiality at all times when interacting with patients, residents, families, visitors, referral sources and all other contacts.
• Fluent in a variety of computer software applications, word processing, spreadsheets, and presentations (MS Word, Excel, and PowerPoint).

We offer a robust benefit package that includes:

• Healthy work/life balance
• Flexible schedules
• 401(k) matching
• Dental insurance
• Health insurance
• Life Insurance
• Short and long term disability insurance
• Vision insurance
• Paid time off

We're seeking to create a diverse work culture that closely matches the diversity of our client base. We seek applicants from all backgrounds to ensure we get the best, most creative talent on our team.

We are an equal opportunity employer and encourage candidates of all backgrounds and experiences to apply.